Tuesday, October 22, 2013

StubHub cancels $6 World Series ticket purchase after calling sale 'fradulent'

Hey, remember that guy we told you about who managed to snag a ticket to the World Series opener for just $3 ($6 with fees)?

Well, as fate would have it, StubHub has decided to cancel his purchase, citing the sale as "fradulent."

Here is a description from Erik about what happened:

Apparently the seller contacted stub hub because I got an email saying they were canceling my $6 World Series ticket.

Also I got a poorly worded voicemail saying that the ticket was fake and that I was protected by the fan protect guarantee. I'd get my 6 bucks back. Woohoo.

I called stubhub and spent 41 min on the phone with them and spoke to 4 different people. The story changed to that the seller of the ticket had committed fraud. I really think that they just listed it wrong and complained and stubhub is acting so that they can get a large commission off of the ticket by reselling it for full price or something to that effect.

I asked them to comp me a comparable ticket but they said there weren't any available. I said there were literally dozens of tickets in the same section or adjacent sections, but they refused saying they couldn't.

After more time on the phone I finally got them to give me a $50 account credit. That's it. I'm pretty pissed because I was going to take 2 half days, fly wed to boston from Pittsburgh and back Thursday morning after the game.

It would've been great to show up and be the guy who got to go for $3.

Wow. What a bummer. And you thought you were having a bad day.

Update: So, just when it looked like Erik was going to get stiffed by StubHub, the ticket company decided to come through and provide him with a replacement ticket. Well, this is according to the head of communication, who spoke to Deadspin about the situation.

A recent sale for a $6 ticket to Game 1 of the 2013 World Series ticket has proven to be a fraudulent listing. Per company policy, the sale has been cancelled and StubHub will make it right for the buyer by providing replacement tickets in a comparable location at our expense.

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